Returns & Refunds Policy
Refund Policy
Thank you for shopping with Calculated Moves.
We want you to be satisfied with your order. Please review our refund and return policy before making a purchase.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn
- Unwashed
- Unused
- In the same condition you received it
- In its original packaging, if applicable
Items that show signs of wear, washing, damage, stains, odors, or alteration will not be accepted.
How To Start A Return
To request a return, contact us at:
support@shopcalculatedmoves.com
Please include:
- Your full name
- Order number
- Item name
- Reason for return
- Photos, if the item is damaged or incorrect
Returns must be approved before being sent back. Items returned without approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow time for your bank or payment provider to process the refund.
Exchanges
Exchanges may be accepted for size issues depending on product availability.
If the size you need is unavailable, we may offer a refund or store credit when applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please include your order number and clear photos of the issue.
If approved, we will offer a replacement, exchange, store credit, or refund.
Final Sale Items
Items marked as final sale, discounted items, gift cards, or limited release items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Cancellations
If you need to cancel an order, contact us as soon as possible.
Once an order has started processing or has shipped, it may not be eligible for cancellation.
Contact
For return or refund questions, please contact us at:
support@shopcalculatedmoves.com